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Cisco Bug: CSCuq98972 - Download of logs through RTMT fails with permission issues.

Last Modified

Jul 20, 2018

Products (5)

  • Cisco Unity Connection
  • Cisco Unity Connection Locale Installer
  • Cisco Unity Connection Version 10.5
  • Cisco Unified Communications Manager Version 10.5
  • Cisco Unified Communications Manager Session Management Edition

Known Affected Releases

10.5(2)

Description (partial)

Symptom:
When Downloading  logs from rtmt ,  connection based logs fail to download due to permission error.
Also when RTMT user gets trace logs with Remote Browse, 'Operation failed as following file is not allowed to download' error is seen and the Applications Logs and messages does not get displayed.

You will also see this errors on the RTMT Client , RTMT.logs

FATAL rtmt.applet - @ TraceObjectSelectionDialog::displayIO ==> : Server returned HTTP response code: 450 for URL:

Example:

FATAL rtmt.applet - @ TraceObjectSelectionDialog::displayIO ==> : Server returned HTTP response code: 450 for URL:  https://x.x.x.x:8443/tracecollection/MainServlet.class?htxtFunctionName=FileDownloadController&filePath=/var/log/active/syslog/messages&cmd=rtDownloadE

Conditions:
while downloading logs via RTMT on version which have the fix for CSCup57676

Related Community Discussions

CUCM RTMT 10.5 no logs / queries give no match
Hi all, I have this strange problem with one of my customers. They have a 10.5 cluster with 2 nodes + an IMP node. The publisher is an upgraded 9.x CUCM and the subscriber was added after the upgrade. If I run RTMT to do some tracing on calls it cannot find any dat/logs Collecting session information from node cucm Collecting session information from node imp Collecting session information from node cucm02 imp: no files match query crite cucm : no files match query criteria. cucm02: no files match ...
Latest activity: Nov 23, 2017
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Related Community Discussions
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