Cisco Bug: CSCuq98450 - UCCX: CCDR missing after agent transfer to RP and same agent selected

Last Modified

Mar 02, 2015

Products (3)

Cisco Unified Contact Center Express
Cisco Unified IP Interactive Voice Response (IVR) 9.0(2)
Cisco Unified Contact Center Express 9.0(2)

Known Affected Releases

9.0(2)SU1

Description (partial)

Symptom:
Discrepancy in presented calls in HR reports.t

Conditions:
Occurs If an agent transfers a call to a trigger which selects them as the next available agent.

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