Cisco Bug: CSCuq98450 - UCCX: CCDR missing after agent transfer to RP and same agent selected
Mar 02, 2015
- Cisco Unified Contact Center Express
- Cisco Unified IP Interactive Voice Response (IVR) 9.0(2)
- Cisco Unified Contact Center Express 9.0(2)
Known Affected Releases
Symptom: Discrepancy in presented calls in HR reports.t Conditions: Occurs If an agent transfers a call to a trigger which selects them as the next available agent.
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Bug Details Include
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