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Cisco Bug: CSCuq98450 - UCCX: CCDR missing after agent transfer to RP and same agent selected

Last Modified

Mar 02, 2015

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 9.0(2)
  • Cisco Unified Contact Center Express 9.0(2)

Known Affected Releases

9.0(2)SU1

Description (partial)

Symptom:
Discrepancy in presented calls in HR reports.t

Conditions:
Occurs If an agent transfers a call to a trigger which selects them as the next available agent.
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