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Cisco Bug: CSCuq97015 - UCCX: Backup Failure After Applying Refresh Upgrade COP version 1.3

Last Modified

Nov 27, 2020

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 8.5(1)
  • Cisco Unified Contact Center Express 8.5(1)

Known Affected Releases

8.5(1)SU4

Description (partial) 

Symptom:
Performing a manual or scheduled backup of Unified Contact Center Express (UCCX) fails when backing up the CCXCOMPONENT with the error:

ERROR: Unable to read file, Backup Completed...

The CCXCOMPONENT Disaster Recovery Framework (DRF) log shows:

2014-09-22 14:41:34 :INFO: Executing [/usr/local/bin/base_scripts/get_uccx_version.sh active > /common/drf/ccx_comps/uccx_db/uccx_version.txt] ...
sh: /usr/local/bin/base_scripts/get_uccx_version.sh: /bin/sh
: bad interpreter: No such file or directory

Conditions:
This occurs after installation of the Refresh Upgrade (RU) version 1.3 COP file, filename ciscouccx.refresh_upgrade_v1.3.cop.sgn.
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Bug Details Include

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  • Status
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