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Cisco Bug: CSCuq96598 - XML Error on 78XX phones

Last Modified

Oct 17, 2016

Products (40)

  • Cisco IP Phone 7800 Series
  • Cisco Unified SIP Phone 3905
  • Cisco IP Phone 7841
  • Cisco Unified IP Phone 7962G
  • Cisco Unified IP Phone 7971G-GE
  • Cisco Unified IP Phone 9951
  • Cisco IP Phone 8851
  • Cisco Unified IP Phone 7945G
  • Cisco IP Phone 7821
  • Cisco Unified IP Phone 7961G-GE
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Known Affected Releases

10.1(1)SR1 10.1(1)SR2 10.2(1) 10.3(1)

Description (partial)

Symptom:
XML error while accessing EM , Corporate directory on 78XX phones due to missing /mnt/flash2 partition.

Conditions:
Working Phone: rwfs1 (/mnt/flash) AND ubi2:rwfs2 (/mnt/flash2) : have no memory leakage
Problematic Phone : ubi1:rwfs1 (/mnt/flash) has memory problem and var/volatile goes 100 %.
 
SSH to the phone:
show disk 
Filesystem 1K-blocks Used Available Use% Mounted on 
ubi0:rootfs 65944 31008 34936 47% / 
none 1024 44 980 4% /dev 
tmpfs 16384 16384 0 100% /var/volatile 
tmpfs 61780 0 61780 0% /dev/shm 
ubi1:rwfs1 8600 1140 6984 14% /mnt/flash
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Known Fixed Releases
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