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Cisco Bug: CSCuq96423 - 7921/7925 wont complete 4-way-handshake same flexconnect group when roam

Last Modified

Feb 12, 2018

Products (1)

  • Cisco 5500 Series Wireless Controllers

Known Affected Releases

7.4(121.14)

Description (partial)

Symptom:
7921/7925 phones are not able to roam between APs in the same flexconnect group / AP group because they are not completing the 4-way-handshake.

Phones shows the next message on the screen when the issue happens:

"WLAN Failure
Authentication failed!
Your user credentials may be incorrect
Profile: OFG-PSK1"

Even if the SSID has PSK security configured.

Conditions:
APs in flexconnect - local switching - local authentication
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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