Guest

Preview Tool

Cisco Bug: CSCuq95682 - J4A should show correct alert while no BOT device configured

Last Modified

Nov 18, 2014

Products (1)

  • Cisco Unified Mobile Communicator

Known Affected Releases

10.6(0)

Description (partial)

Symptom:
J4A should show correct alert while no BOT device configured on CUCM

Conditions:
Firstly, Jabber just show hint "Cannot connect to Phone Services. Check your server address, or try again later. If the problem persists, contact your system administrator." while no device configured "NoDeviceConfigured", and auto reconnect with every 3 minutes. 

Currently, Just correct to hint  "Failed to get device configuration." and do not auto connect again with 3 minutes. The behavior is same as iOS.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.