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Cisco Bug: CSCuq95307 - J4W | Upgrade Error 2753 due to stale registry keys

Last Modified

Sep 15, 2020

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases

10.5 11.8(4) 11.9(0) 9.7(0) 9.7(1) 9.7(2) 9.7(3) 9.7(4)

Description (partial)

Jabber for Windows upgrade encounter the below error.

"Product: Cisco Jabber -- Error 2753. The File 'wbxcoiex.exe.FF7F3174_4C22_4C49_8AA0_8C53A41D0F6F' is not marked for installation"


"Error 2753. The File 'ciscojabber.exe" is not marked for installation."

-Reported for upgrades between all versions of Jabber clients (9.1.x, 9.2.x, 9.7.x, 10.5, 11.8.4 and 11.9.0) in both silent and direct upgrade mode.

-Observed in Windows 7 (32 bit and 64 bit)

-Not always reproducible

Related Community Discussions

Jabber for Windows 9.2(0) Installation Error
Is anyone else getting the following error when installing Jabber for Windows 9.2(0)? Regards Stewart
Latest activity: Mar 05, 2018
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