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Cisco Bug: CSCuq94553 - Finesse XMPP connection loss in IE9 and IE10

Last Modified

Mar 07, 2017

Products (1)

  • Cisco Finesse

Known Affected Releases

10.5(1)

Description (partial)

Symptom:
We've encountered an issue with our  integration to the Cisco Finesse API. There we use the tunnel IFrame hosted in the Cisco Finesse server to establish a connection to the Open Fire Service of Cisco Finesse to receive Events. This is because we are outside the standard Cisco Finesse Desktop and therefore a non-Gadget.

We recognized, that in case the user is following any link, the connection to Cisco Finesse Openfire Service is being terminated in the tunnel frame provided by Cisco.

The link causing the connection to abort:
<a href="javascript: void(0);" id="clear">clear</a>

This links triggers the onbeforeunload event in IE9 and IE10 and the Cisco tunnel catches this event and sends a XMPP terminate request to the Finesse Server.

Conditions:
Connector integration on IE9 and IE10 browsers.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
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