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Cisco Bug: CSCuq94528 - After reboot, camera's will switch positions

Last Modified

Nov 13, 2014

Products (1)

  • Cisco Telepresence Integrator C Series

Known Affected Releases

7.1.4

Description (partial)

Symptom:
SX80 on any version with multiple cameras, including, but not limited to those connected via Speaker Track. 
If the codec loses power, the camera positions will swap once power is restored. 
To duplicate captured xstatus camera:
Camera 1 IpAddress: "169.254.1.43"
*s Camera 1 MacAddress: "E4:C7:22:66:F3:9F"
*s Camera 1 Manufacturer: "Cisco"
*s Camera 1 Model: "Precision 60 Camera"
*s Camera 1 Position Focus: 4200
*s Camera 1 Position Pan: -3230
*s Camera 1 Position Tilt: -480
*s Camera 1 Position Zoom: 4128
*s Camera 1 SerialNumber: "FTT1821008R"


 Camera 2 IpAddress: "169.254.1.44"
*s Camera 2 MacAddress: "E4:C7:22:66:F3:BD"
*s Camera 2 Manufacturer: "Cisco"
*s Camera 2 Model: "Precision 60 Camera"
*s Camera 2 Position Focus: 4200
*s Camera 2 Position Pan: -3230
*s Camera 2 Position Tilt: -480
*s Camera 2 Position Zoom: 4128
*s Camera 2 SerialNumber: "FTT1821008O"

Unplugged codec
Plugged it back in after 5 minutes
Ran new xstatus camera
*s Camera 1 Capabilities Options: "ptzf"
*s Camera 1 Connected: True
*s Camera 1 DownloadProgress: 0
*s Camera 1 Flip: "On"
*s Camera 1 HardwareID: "58000000"
*s Camera 1 IpAddress: "169.254.1.44"
*s Camera 1 MacAddress: "E4:C7:22:66:F3:9F"
*s Camera 1 Manufacturer: "Cisco"
*s Camera 1 Model: "Precision 60 Camera"
*s Camera 1 Position Focus: 4229
*s Camera 1 Position Pan: 0
*s Camera 1 Position Tilt: 0
*s Camera 1 Position Zoom: 4128
*s Camera 1 SerialNumber: "FTT1821008R"
*s Camera 1 SoftwareID: "HC7.1.4.908e4a9, 2014-06-12"
*s Camera 1 UpgradeStatus: None
*s Camera 2 Capabilities Options: "ptzf"
*s Camera 2 Connected: True
*s Camera 2 DownloadProgress: 0
*s Camera 2 Flip: "On"
*s Camera 2 HardwareID: "58000000"
*s Camera 2 IpAddress: "169.254.1.43"
*s Camera 2 MacAddress: "E4:C7:22:66:F3:BD"
*s Camera 2 Manufacturer: "Cisco"
*s Camera 2 Model: "Precision 60 Camera"
*s Camera 2 Position Focus: 4248
*s Camera 2 Position Pan: 0
*s Camera 2 Position Tilt: 0
*s Camera 2 Position Zoom: 4128
*s Camera 2 SerialNumber: "FTT1821008O"
*s Camera 2 SoftwareID: "HC7.1.4.908e4a9, 2014-06-12"
*s Camera 2 UpgradeStatus: None

To correct, it's just a matter of going into the Web GUI, and redefining positions

Conditions:
Codec is located in remote office of Quebec, which is prone to power outages. This was discovered while testing resiliency of the codec against such an event. Recreated in the lab with MX800 running TC7.1.4.908e4a9
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