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Cisco Bug: CSCuq92516 - CUCDM: Upgrade Fails Due to Mount Point

Last Modified

Apr 08, 2015

Products (1)

  • Cisco Hosted Collaboration Solution (HCS)

Known Affected Releases

10.1(1)

Description (partial)

Symptom:
Below error encountered on upgrade of CUCDM:

Selected media/platform-install-1.1.1-1410353096/bubbles/nginx_install.script version 1.1.1 (2014-09-10 12:40)
Application nginx processes stopped.                                  
Installing nginx packages
/dev on /opt/platform/apps/nginx/chroot/dev type none (rw,bind)
Failed unmounting app directory /opt/platform/apps/nginx/chroot/dev

System services are holding mount point
init(1)---cron(1329253)
init(1)---upstart-udev-br(1329256)


System will need to be rebooted with 'system reboot'
Thereafter retry operation
Application media/platform-install-1.1.1-1410353096/bubbles/nginx_install.script failed to run with error 20

Application is left in failed state.
Either have support attempt to repair installation (and reprovision application),
  or rollback to a previous backup


For more information refer to the install log for application nginx with 'log view install/nginx_install.script-20140917.log'
The last line in the log (usually) indicates the failure point
The failure can be reproduced with 'system root' and 'enterapp nginx'

Upgrade failed with error 20
Upgrade of nginx failed with error 20

Conditions:
Upgrade from CUCDM10.1.1 to higher CUCDM10.1.1 image
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