Preview Tool

Cisco Bug: CSCuq92516 - CUCDM: Upgrade Fails Due to Mount Point

Last Modified

Apr 08, 2015

Products (1)

  • Cisco Hosted Collaboration Solution (HCS)

Known Affected Releases


Description (partial)

Below error encountered on upgrade of CUCDM:

Selected media/platform-install-1.1.1-1410353096/bubbles/nginx_install.script version 1.1.1 (2014-09-10 12:40)
Application nginx processes stopped.                                  
Installing nginx packages
/dev on /opt/platform/apps/nginx/chroot/dev type none (rw,bind)
Failed unmounting app directory /opt/platform/apps/nginx/chroot/dev

System services are holding mount point

System will need to be rebooted with 'system reboot'
Thereafter retry operation
Application media/platform-install-1.1.1-1410353096/bubbles/nginx_install.script failed to run with error 20

Application is left in failed state.
Either have support attempt to repair installation (and reprovision application),
  or rollback to a previous backup

For more information refer to the install log for application nginx with 'log view install/nginx_install.script-20140917.log'
The last line in the log (usually) indicates the failure point
The failure can be reproduced with 'system root' and 'enterapp nginx'

Upgrade failed with error 20
Upgrade of nginx failed with error 20

Upgrade from CUCDM10.1.1 to higher CUCDM10.1.1 image
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.