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Cisco Bug: CSCuq90178 - EM: Unable to login to EM service, EM tab shows blank on enabling EM

Last Modified

Mar 07, 2018

Products (8)

  • Cisco DX80
  • Cisco IP Phone 8851
  • Cisco DX650
  • Cisco IP Phone 8811
  • Cisco IP Phone 8861
  • Cisco IP Phone 8841
  • Cisco DX70

Known Affected Releases

10.2(2)

Description (partial)

Symptom:
After Enabling EM/MU from cucm, endpoint displays blank screen on tapping EM section to login under settings tab

Conditions:
1. Enable EM/MU from cucm to an endpoint and Save-> Apply config-> Reset- Restart from cucm
2. Click on Extension Mobility tab to sign-in with new user under Settings tab from endpoint
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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