Guest

Preview Tool

Cisco Bug: CSCuq89844 - DAP doesn't detect the Sophos AV "lastupdate" values

Last Modified

Feb 12, 2018

Products (1)

  • Cisco AnyConnect Secure Mobility Client

Known Affected Releases

3.1(5160) 4.0(61)

Description (partial)

Symptom:
Problem Description:
ASA 9.2(2) 
Anyconnect 3.1.05160

DAP doesn't detect the Sophos AV "lastupdate" values for specific client.

The problematic client (german language) doesn't detect the last update value:

[Tue Sep 02 12:48:11.941 2014][cscan][debug][get_data] endpoint.av["SophosAV"].exists="true"
[Tue Sep 02 12:48:11.941 2014][cscan][debug][get_data] endpoint.av["SophosAV"].description="Sophos Anti-Virus"
[Tue Sep 02 12:48:11.941 2014][cscan][debug][get_data] endpoint.av["SophosAV"].version="10.3.7"
[Tue Sep 02 12:48:11.941 2014][cscan][debug][get_data] endpoint.av["SophosAV"].activescan="ok"
[Tue Sep 02 12:48:11.941 2014][cscan][debug][get_data] endpoint.as["SophosAV"]={}
[Tue Sep 02 12:48:11.941 2014][cscan][debug][get_data] endpoint.as["SophosAV"].exists="true"
[Tue Sep 02 12:48:11.941 2014][cscan][debug][get_data] endpoint.as["SophosAV"].description="Sophos Anti-Virus"
[Tue Sep 02 12:48:11.941 2014][cscan][debug][get_data] endpoint.as["SophosAV"].version="10.3.7"
[Tue Sep 02 12:48:11.941 2014][cscan][debug][get_data] endpoint.as["SophosAV"].activescan="ok"

Working(non-german language) :

[Mon Sep 01 15:53:25.032 2014][cscan][debug][get_data] endpoint.av["SophosAV"].exists="true"
[Mon Sep 01 15:53:25.032 2014][cscan][debug][get_data] endpoint.av["SophosAV"].description="Sophos Anti-Virus"
[Mon Sep 01 15:53:25.032 2014][cscan][debug][get_data] endpoint.av["SophosAV"].version="10.3.7"
[Mon Sep 01 15:53:25.032 2014][cscan][debug][get_data] endpoint.av["SophosAV"].activescan="ok"
[Mon Sep 01 15:53:25.032 2014][cscan][debug][get_data] endpoint.av["SophosAV"].lastupdate="5888"
[Mon Sep 01 15:53:25.032 2014][cscan][debug][get_data] endpoint.av["SophosAV"].timestamp="1409577317"
[Mon Sep 01 15:53:25.032 2014][cscan][debug][get_data] endpoint.as["SophosAV"]={}
[Mon Sep 01 15:53:25.032 2014][cscan][debug][get_data] endpoint.as["SophosAV"].exists="true"
[Mon Sep 01 15:53:25.032 2014][cscan][debug][get_data] endpoint.as["SophosAV"].description="Sophos Anti-Virus"
[Mon Sep 01 15:53:25.032 2014][cscan][debug][get_data] endpoint.as["SophosAV"].version="10.3.7"
[Mon Sep 01 15:53:25.032 2014][cscan][debug][get_data] endpoint.as["SophosAV"].activescan="ok"
[Mon Sep 01 15:53:25.032 2014][cscan][debug][get_data] endpoint.as["SophosAV"].lastupdate="5888"
[Mon Sep 01 15:53:25.032 2014][cscan][debug][get_data] endpoint.as["SophosAV"].timestamp="1409577317"

Conditions:
Windows with German language

Meanwhile; a Dutch client (the same timezone as Germany, but not the same language) works fine.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.