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Cisco Bug: CSCuq88469 - Edge95MXP crash when attempting to add a second participant

Last Modified

Sep 22, 2014

Products (11)

  • Cisco TelePresence System MXP Series
  • Cisco TelePresence System Profile 52-inch Dual MXP
  • Cisco TelePresence System Codec 3000 MXP
  • Cisco TelePresence System Profile MXP Model
  • Cisco TelePresence System Educator MXP Model
  • Cisco TelePresence System 1000 MXP
  • Cisco TelePresence System Integrator Package 3000 MXP
  • Cisco TelePresence System Codec 6000 MXP
  • Cisco TelePresence System Integrator Package 6000 MXP
  • Cisco TelePresence System Profile 52-inch MXP
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Known Affected Releases

F9.3

Description (partial)

Symptom:
When attempting to add a second participant on the Edge95MXP, the codec will crash and reboot F9.x

Conditions:
Tested 3000MXP, 1700MXP, Edge95MXP and 6000MXP. Issue only observed on Edge95MXP

F9.3.1 NTSC
- Make a call then hang up
- Call back the same alias
- Attempt to add another call (Green call button > right arrow to Phone book icon > ok > Select Placed Calls > ok > highlight the previous placed call > ok)

You should now see the 2nd participant dial information on screen and ready to dial. 

- Press the cancel button
- Press ?Ok? on ?Add another Call?
- Right arrow to Phone book icon > ok > Select Placed Calls > ok > highlight the previous placed call > ok

On the 4th attempt, as soon as the 2nd participant dial information is displayed on the screen, codec reboots. Cancel button is not pressed

Upgraded to F9.3.3 NTSC

On 1st call after 8 attempts, could not recreate. Ended call and tried again.

On 2nd call after 2 attempts, codec rebooted as soon as the 2nd participant field is populated

On 3rd call after 8 attempts, could not recreate. Ended call and tried again.

On 4th call after 4 attempts, codec rebooted as soon as the 2nd participant field is populated
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