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Cisco Bug: CSCuq88163 - I18N_USER_NOT_AUTHORIZED_TO_PERFORM_ACTION when responding to feedback

Last Modified

Jan 15, 2015

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases

9.0(1) 9.0(2)

Description (partial)

Symptom:
I18N_USER_NOT_AUTHORIZED_TO_PERFORM_ACTION error message

Conditions:
A KB article suggestion is created by and agent and is submitted.  A supervisor  updates it with feedback and sends it back to the Agent.  The Agent then tries to change the article based on feedback and when they and hit Save, they receive the following error: I18N_USER_NOT_AUTHORIZED_TO_PERFORM_ACTION.
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