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Cisco Bug: CSCuq87997 - CTIOS client losing queue statistics when computer goes to sleep mode

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(2) 10.5(1) 9.0(4)

Description (partial)

CTIOS client loses queue statistics
Both agent and supervisor desktop can be affected

Agent windows workstation goes to sleep mode
You can check windows event viewer to correlate sleep event with the issue happening
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