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Cisco Bug: CSCuq87997 - CTIOS client losing queue statistics when computer goes to sleep mode

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(2) 10.5(1) 9.0(4)

Description (partial)

Symptom:
CTIOS client loses queue statistics
Both agent and supervisor desktop can be affected

Conditions:
Agent windows workstation goes to sleep mode
You can check windows event viewer to correlate sleep event with the issue happening
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  • Status
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