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Cisco Bug: CSCuq86951 - CCE/CCX: missing x on the x button for state change - work offline agent

Last Modified

Oct 08, 2014

Products (1)

  • Cisco Finesse

Known Affected Releases

10.0(1) 10.0(1)SU1 10.0(1)SU1.1 10.5(1) 10.5(1)ES1 10.5(1)SU1 10.6(1) 11.0(1) 8.5(1) 8.5(2) 8.5(3) 8.5(4) 8.5(5) 8.6(1) 9.0(1) 9.0(2) 9.1(1) 9.1(1)ES1 9.1(1)ES2 9.1(1)ES3 9.1(1)ES4 9.1(1)ES5 9.1(1)SU1 9.1(1)SU1.1

Description (partial)

Symptom:
"Close dialog" icons do not display.

Conditions:
The browser does not have network connectivity to the server, and no closable dialog has been shown previously.
Steps to reproduce the problem:
1. Clear cache on the browser.
2. Sign in agent.
3. Select "Work Offline" from "File" menu on agent desktop.
4. Change agent state

On IE:
Use keyboard to navigate to the x button or mouse over the x button. The x disappears from this button. You see only a blue button with no text

On FF:
You see the dialog box which the x button has missing x. You only see a gray button at the top right corner of the dialog box
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