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Cisco Bug: CSCuq86922 - CCE/CCX: desktop stuck in "Loading.." when sign out in work offline mode

Last Modified

Oct 08, 2014

Products (1)

  • Cisco Finesse

Known Affected Releases

10.0(1) 10.0(1)SU1 10.0(1)SU1.1 10.5(1) 10.5(1)ES1 10.5(1)SU1 10.6(1) 11.0(1) 8.5(1) 8.5(2) 8.5(3) 8.5(4) 8.5(5) 8.6(1) 9.0(1) 9.0(2) 9.1(1) 9.1(1)ES1 9.1(1)ES2 9.1(1)ES3 9.1(1)ES4 9.1(1)ES5 9.1(1)SU1 9.1(1)SU1.1

Description (partial)

The agent's browser gets stuck at a "Loading..." screen when attempting to sign out.

The agent attempts to sign out while the browser cannot contact the Finesse server due to network failure.

Steps to reproduce the problem
1. Sign in an agent by using FireFox30
2. Select "Work Offline" from "File" menu on agent desktop
3. Select "Sign out" to sign out the agent.

After step 3, you will get an dialog box with message "Loading..." and it stuck here. It is seen on FireFox but not on Internet Explorer.
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