Guest

Preview Tool

Cisco Bug: CSCuq85972 - CampaignManager exception during dial list import (Q185294)

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.5(1) 11.0(1) 9.0(4)

Description (partial)

Symptom:
Campaign Manager assertion with the below Callstack.

Exception as follows

13:48:20:966 la-CampaignManager Trace: CExceptionHandlerEx::GenerateMiniDump -- A Mini Dump File is available at logfiles\CampaignManager.exe_20140902134820374.mdmp 
13:48:21:185 la-CampaignManager Unhandled Exception: Exception code: E06D7363 Microsoft Compiler Generated (Q185294)
Fault address:  7773C41F 01:0000B41F C:\Windows\syswow64\KERNELBASE.dll

Registers:
EAX:0529F308
EBX:0000FFFF
ECX:00000003
EDX:00000000
ESI:06420700
EDI:00000002
CS:EIP:0023:7773C41F
SS:ESP:002B:0529F308  EBP:0529F358
DS:002B  ES:002B  FS:0053  GS:002B
Flags:00000212

Call stack:
Address   Frame
7773C41F  0529F358  RaiseException+58
7458872D  0529F390  CxxThrowException+45
6B4D35AB  0529F3AC  Ordinal2058+81
6B4D7F01  0529F3C4  Ordinal4706+41
6B4D545B  0529F3F8  Ordinal4926+B0
001D39C1  0529F978  CCmUpdateStats::GetTotalRecordCount+155
001D3D59  0529FE24  CCmUpdateStats::GetTotalRecordCounts+221
001D4667  0529FE4C  CCmUpdateStats::OnMessage+C6
0020DB42  0529FE94  CThread::MessageLoop+134
0020DB7E  0529FE9C  CThread::CallBack+B
745BC556  0529FED4  endthreadex+3A
745BC600  0529FEE0  endthreadex+E4
757533AA  0529FEEC  BaseThreadInitThunk+12
77BB9EF2  0529FF2C  RtlInitializeExceptionChain+63
77BB9EC5  0529FF44  RtlInitializeExceptionChain+36

Conditions:
Scenario when this would occur: 

1. Campaign manager queries the BA Database for updating records. 
2. SQL fails to update these records. 
3. SQL does not respond back to Campaign manager on the outcome of the query.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.