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Cisco Bug: CSCuq84976 - UCCX/IP-IVR 8.5 Bottleneck at 333 Active Calls

Last Modified

May 11, 2017

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 8.5(1)
  • Cisco Unified Contact Center Express 8.5(1)

Known Affected Releases

8.5(1)SU4

Description (partial)

Symptom:
UCCX/IP IVR licensed with 400 IVR ports failing to accept more than 333 simultaneous calls.

An exception like the following may be seen in the UCCX Engine (MIVR) logs:

%MIVR-ENG-7-UNK:com.cisco.prompt.PromptException: startoutput failed; nested exception is:
                com.cisco.wf.media.driver.DriverException: ERROR TXDriverManager::startStream - failed to open a user mode rx appId=46, confId=1206, partyId=2
 ERROR StreamManager::DeviceIoControl - IOCTL call failed errorCode=FFFFFFC1 numTXUser=333 numTxDriver=333 numRXUser=0 numRxDriver=334
 numTXUser=333 numTxDriver=333 numRXUser=0 numRxDriver=334

Conditions:
UCCX or IP IVR 8.5(1) (any SU) in a VM environment configured for 400 simultaneously active calls (400 agent OVF template used).
Eg: VMs on UCS.

By design, non-virtualized (MCS) clusters are limited to 300 IVR ports.
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Bug Details Include

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