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Cisco Bug: CSCuq84188 - PCCE Courtesy Callback Doc and ToExtVXML ECC do not align Example Script

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Packaged Contact Center Enterprise

Known Affected Releases

10.0(1) 10.5(1) 11.0(1) 9.0(1)

Description (partial)

In Courtesy Callback chapter of the Packaged Contact Center Enterprise Features Guide, there are discrepancies between the maximum array size described for the user.microapp.ToExtVXML ECC (which specifies a max size of 4), the default user.microapp.ToExtVXML ECC itself in the day 1 database (also set to 4) and the example courtesy callback routing script that ships with Unified CVP which set 5 array elements.

This issue applies to customers who are either are attempting to use 5 elements in the user.microapp.ToExtVXML default ECC for their own application or for customers and partners attempting to follow the Courtesy Callback example in the guide.
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