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Cisco Bug: CSCuq83669 - Script Editor does not login when using server name

Last Modified

Nov 27, 2020

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.5(1)

Description (partial)

Symptom:
When using Script Editor for UCCX we get error message:
Exception=java.lang.NullPointerException when using the server name of the UCCX.
You can then continue with anonymous login.
You don't get the issue if you use the IP address

Conditions:
try to log into Script Editor using the host name of the UCCX server.
both the server name and the FQN name fail to login in

Related Community Discussions

Unable to login to CCX Editor
Running UCCX Editor 10.5(1). When I try and login I always get the error:   "Unable to log to Unified CCX server <FOO> java.lang.NullPointerException Logging in anonymously in stand alone mode ?"   Other people can log in fine.   Suggestions?   GTG
Latest activity: Oct 16, 2014
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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