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Cisco Bug: CSCuq83591 - XCP CM core - SR631584711

Last Modified

May 31, 2017

Products (2)

  • Cisco Unified Communications Manager IM & Presence Service
  • Cisco Unified Presence Version 8.6

Known Affected Releases

8.6(5)

Description (partial)

Symptom:
XCP CM crashed on subscriber node in first subcluster. 3 mins prior to crash router paused CM, due to increased load.

#0  0x08241206 in raise () from /lib/libc.so.6
#1  0x08242bd1 in abort () from /lib/libc.so.6
#2  0x008a6821 in bedrock::abortingCall (funcresult=22) at src/libs/libjcore/src/bedrock/bedrock_utils.cpp:49
#3  0x0089c4d7 in unlock (this=0xb46aa338, __in_chrg=<value optimized out>) at src/libs/libjcore/src/include/bedrock/Mutex.hpp:128
#4  bedrock::MutexProxy::~MutexProxy (this=0xb46aa338, __in_chrg=<value optimized out>) at src/libs/libjcore/src/bedrock/MutexProxy.cpp:31
#5  0x004f9366 in XMPPDirector::_deleteGafferCB (this=0x891e478, gaffer=0xb3700dc8) at src/components/cm/src/xmppd/XMPPDirector.cpp:496
#6  0x004fecae in bedrock::callbacks::MemberFunctor1<XMPPDirector*, void (XMPPDirector::*)(XMPPGaffer*), XMPPGaffer*>::operator() (this=0xb3ee5fd0) at src/libs/libjcore/src/include/bedrock/bedrock_callbacks.hpp:80
#7  0x008a2026 in bedrock::ThreadPool::Worker::run (arg=0x891cc18) at src/libs/libjcore/src/bedrock/ThreadPool.cpp:375
#8  0x002146e1 in start_thread () from /lib/libpthread.so.0
#9  0x082edd3e in clone () from /lib/libc.so.6

Conditions:
XMPP federation was enabled, although no federation was configured nor used. Core occurred on subscriber node, in first subcluster. 2 subclusters, 4 cup nodes with 15K users in total.
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