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Cisco Bug: CSCuq83128 - Music Resumes and stops for a while after picking the call

Last Modified

Dec 12, 2014

Products (8)

  • Cisco IP Phone 8851
  • Cisco DX650
  • Cisco DX80
  • Cisco IP Phone 8811
  • Cisco IP Phone 8861
  • Cisco IP Phone 8841
  • Cisco DX70

Known Affected Releases


Description (partial)

Scenario 1 Observation:
Music pauses on receiving incoming call notification but after picking the call Music resumes and pauses again for a while. Video attached for the same.

Observed with speaker and headset mode USB/Bluetooth/3.5mm headset

Scenario 2 observation:
Observation: Music pauses when call is received but after ending the call from BT headset music is played on speaker for a while and then switches back to BT headset

Tested with Jabra Extreme, Jawbone Icon, Plantronics voyager legend BT headsets

Scenario 1:
1. Play music on endpoint
2. Initiate an incoming call to the devices in which music is played
3. Answer the incoming and observe the behavior

Scenario 2:
1. Connect BT headset to endpoint
2. Play music on endpoint and make sure is heard on BT headset
3. Answer an incoming call through BT headset
4. Now end the call through BT headset
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