Guest

Preview Tool

Cisco Bug: CSCuq82295 - IPICS_Deleting Language package does not remove the package completely

Last Modified

Feb 27, 2015

Products (1)

  • Cisco IPICS Server Software

Known Affected Releases

4.8(1.4)

Description (partial)

Symptom:
IPICS_ Deleting Language package does not remove the package completely, as a result the IPPE IVR contains both English and other language post uninstall.

Conditions:
Steps
--------
- Install a language package, ex, Arabic language
- Make an IPPE call, the IVR will be in Arabic entirely
- Now, delete the Arabic language package, on IPICS GUI go to Policy Engine - Dial Engine - Prompt Management - Languages, and delete the package
- On Ops Views, make sure the Default language is English (United States)
- Make an IPPE call and listen to IVR, the IVR will be a combination of both English and Arabic languages
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.