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Cisco Bug: CSCuq81470 - PCCE Installation guide wrong information CTIOS Installation

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Packaged Contact Center Enterprise

Known Affected Releases

10.0(1) 10.5(1) 11.0(1)

Description (partial)

Symptom:
In the Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, step 14b in the directions for "Configure CTI Server" should be changed to:  

b) If you are configuring Side A, set the Peer CTI OS server to the hostname of Call Server Side B. If you are configuring Side B, set the Peer CTI OS server to the hostname of the Call Server A.

Conditions:
Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide
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Bug Details Include

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