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Cisco Bug: CSCuq78796 - Outbound Dialer can only point to IP for Gateway/Sip Proxy

Last Modified

Feb 06, 2017

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 10.5(1) 10.5(2) 11.0(1) 8.0(1) 8.0(3) 8.5(1) 8.5(4) 9.0(1) 9.0(4)

Description (partial)

Dialer does not come up.  Examination of the baDialer logs show the following:

10:02:14:282 dialer-baDialer Trace: (RESIP) Connection error Timeout while contacting DNS servers for _sip._udp.hostname
10:02:14:282 dialer-baDialer Trace: (RESIP) Connection error Could not contact DNS servers for hostname
10:02:14:282 dialer-baDialer Trace: SipISH-onFailure: 
SipResp: 503 cid=1459585a-69680a54-74158828-a93b280f tid=425dc73f7e311604 cseq=OPTIONS / 1 from(wire)

In the Sip Server field name in the Dialer setup, a hostname is specified instead of an IP address.
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