Guest

Preview Tool

Cisco Bug: CSCuq78796 - Outbound Dialer can only point to IP for Gateway/Sip Proxy

Last Modified

Feb 06, 2017

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 10.5(1) 10.5(2) 11.0(1) 8.0(1) 8.0(3) 8.5(1) 8.5(4) 9.0(1) 9.0(4)

Description (partial)

Symptom:
Dialer does not come up.  Examination of the baDialer logs show the following:

10:02:14:282 dialer-baDialer Trace: (RESIP) Connection error Timeout while contacting DNS servers for _sip._udp.hostname
10:02:14:282 dialer-baDialer Trace: (RESIP) Connection error Could not contact DNS servers for hostname
10:02:14:282 dialer-baDialer Trace: SipISH-onFailure: 
SipResp: 503 cid=1459585a-69680a54-74158828-a93b280f tid=425dc73f7e311604 cseq=OPTIONS / 1 from(wire)

Conditions:
In the Sip Server field name in the Dialer setup, a hostname is specified instead of an IP address.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.