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Cisco Bug: CSCuq78452 - XCP router core coincides with Informix error -144

Last Modified

Sep 26, 2014

Products (2)

  • Cisco Unified Communications Manager IM & Presence Service
  • Cisco Unified Communications Manager IM and Presence Service Version 9.1

Known Affected Releases

9.1(1)

Description (partial)

Symptom:
XCP router service cored. Core backtrace shows the following:
 
Program terminated with signal 11, Segmentation fault.
#0  js_init_filtered_session_list (user=0xa04fe70, jp=0xae663d30)
    at src/components/jabber2/jsm/sessions.c:1919
               in src/components/jabber2/jsm/sessions.c
 
Thread 1 (Thread 0xaf057b90 (LWP 22616)):
#0  js_init_filtered_session_list (user=0xa04fe70, jp=0xae663d30) at src/components/jabber2/jsm/sessions.c:1919
#1  0x00b238d3 in _js_deliver_local_user (user=0xa04fe70, p=0xae663d30) at src/components/jabber2/jsm/jsm_deliver.c:396
#2  0x00b23b3f in _e_send_cb (handled=0, m=0xafb31a20, arg=0x0) at src/components/jabber2/jsm/jsm_deliver.c:1851
#3  0x00b27b43 in _js_mapi_call_mtq_cb (arg=0xafb31a20) at src/components/jabber2/jsm/modules.c:288
#4  0x0060a9da in _mtq_worker_thread_func (arg=0xaf409578) at src/libs/libjcore/src/jabber/mtq.c:190
#5  0x0011d6e1 in start_thread () from /lib/libpthread.so.0
#6  0x0092cd3e in clone () from /lib/libc.so.6

At the time when the service cored, there is an Informix error thrown on rosters update, as can be seen in XCP router logs:
11:40:36.816 |af67fb90| error| Default update rosters set state = ?, contact_jid = ?, nickname = ?, sub_reason = ? where user_id = ? and roster_id = ?
11:40:36.817 |af67fb90| error| Default IdsODBC::logErrors: DB Error Report - SQLError: -1
11:40:36.817 |af67fb90| error| Default IdsODBC::logErrors: DB Error record 1 (Native error: -211, ISAM error -144, SQLSTATE: S1000) [Informix][Informix ODBC Driver][Informix]Cannot read system catalog (sysprocplan).
11:40:36.817 |af67fb90| error| Default IdsODBC::logErrors: End of DB error report
11:40:36.817 |af67fb90| error| Default failed SQL operation update rosters set state = ?, contact_jid = ?, nickname = ?, sub_reason = ? where user_id = ? and roster_id = ?

Conditions:
CUP version 9.1.1.31900-1

We don't know under which circumstances this issue happened, so we couldn't reproduce it.

No errors observed in database logs (ccm and dbmon) and no high memory usage noticed.

Core backtrace and logs attached.
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