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Cisco Bug: CSCuq74758 - 7942 Phone Agent XML Parse error

Last Modified

Oct 28, 2014

Products (34)

  • Cisco Unified IP Phone 7900 Series
  • Cisco Unified IP Phone Expansion Module 7914
  • Cisco Unified Wireless IP Phone 7920
  • Cisco Unified IP Phone 7962G
  • Cisco Unified IP Phone 7971G-GE
  • Cisco Unified IP Phone 7945G
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 7941G
  • Cisco Unified IP Phone 7961G-GE
  • Cisco Unified IP Phone 6961
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Known Affected Releases


Description (partial)

7942 Phone Agent XML Parse error

Phone close socket with phone error log below

9938: NOT 13:01:19.003830 TCP 943bd770 initiating disconnect...
 9939: NOT 13:01:19.003878 TCP 943bd770 state ESTABLISHED --> FINWAIT1.
 9940: INF 13:01:19.003920 TCP 943bd770 sending FIN: dISS=750 Tbuf=941dbfe8 len=375 off=375 mtl=941dbfe8 cc=375
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