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Cisco Bug: CSCuq74727 - Agent can't stay ready after RNA timeout from CVP

Last Modified

Aug 27, 2018

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 10.5(1) 11.0(1) 9.0(4)

Description (partial)

Agent goes to NOT READY state after CVP ring no answer timeout.

CCE with CVP.  Agent does not answer the call within the configured RNA timeout.
Only occurs when CVP requery is enabled when CVP RNA timer < ADS RONA timer
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