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Cisco Bug: CSCuq74698 - CUCM Platform component backup failed and sends "SUCCESS"

Last Modified

Feb 16, 2017

Products (8)

  • Cisco Unified Communications Manager (CallManager)
  • Cisco Intercompany Media Engine
  • Cisco Business Edition 5000 Version 8.6
  • Cisco Business Edition 3000 Version 8.6
  • Cisco Unified Communications Manager Version 8.6
  • Cisco Business Edition 6000 Version 8.6
  • Cisco Unity Connection Version 8.6
  • Cisco Unified Communications Manager Session Management Edition

Known Affected Releases

8.6(2)

Description (partial)

Symptom:
When running backups for CUCM the status in the Disaster Recovery web page shows
"SUCCESS: Backup completed" 

But the Platform component failed to backup and it is creating an empty .tar file.

Platform Backup: ERROR : Backup Failed !!!

BUT  sending  Success

Platform 
=====================================================
Server        : CM-12623-BLN010-06
Feature       : UCM
Component     : PLATFORM
Time Completed: 2014-08-27-16-32-22
Result Code   : 0
Result String : SUCCESS
=====================================================


The backup is not usable.  If you try to restore it will fail since the platform component is empty
16 Jul 2014 13:36:46-500     Platform Restore: INFO : chmod -R 777 /tmp/servm-restore/platform/conf
16 Jul 2014 13:36:46-520     Platform Restore: ERROR : UnTar Failed
16 Jul 2014 13:36:46-520     Platform Restore: ERROR : Restore Failed

The platform script should send Fail instead

Conditions:
CUCM normal backups with platform component failing
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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