Guest

Preview Tool

Cisco Bug: CSCuq74584 - CCX Agent Username and Passwords Cannot Contain a Colon

Last Modified

Jun 13, 2018

Products (9)

  • Cisco Unified Contact Center Express
  • Cisco Unified Contact Center Express 11.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 10.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 11.0(1)
  • Cisco Unified Contact Center Express 10.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 9.0(2)
  • Cisco Unified Contact Center Express 9.0(2)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.0(1) 10.0(1)SU1 10.5(1) 10.5(1)SU1 10.6(1) 9.0(2) 9.0(2)SU1 9.0(2)SU2

Description (partial)

Symptom:
Unable to login CUIC or Finesse with colon in agent username or password.  Or, user can login to Finesse, but the Live Data is blank, stuck at "Loading."

Conditions:
Colon (:) in agent username or password

Related Community Discussions

Cisco Finesse error..
Hi Team, We are getting following error with  Cisco Finesse, we have  UCCX 10.5 version. Error: Error Processing report. refresh page or contact administrator . also PFA for your ref.      
Latest activity: Dec 21, 2015
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.