Guest

Preview Tool

Cisco Bug: CSCuq72739 - 7841 cannot handle internal URL in custom XML/external services

Last Modified

Jul 17, 2018

Products (4)

  • Cisco IP Phone 7800 Series
  • Cisco IP Phone 7841
  • Cisco IP Phone 7821
  • Cisco IP Phone 7861

Known Affected Releases

10.1(1) 10.1(1)SR1

Description (partial)

Symptom:
When accessing externally provisioned services, the phone will lock up and be unable to process further input following selection of an item in the external service that uses an internal URL (i.e. Application:Cisco/Missed Calls)

Conditions:
Using 78xx series IP phones on 10-1-1/10-1-1SR1 and externally provisioned services with internal URL called in custom XML

Related Community Discussions

Missed calls on a button
I have a customer requesting to have the Missed Calls listing put on a softkey or possibly as a Service URL. Does anyone know if this can be done on 7841 phones?
Latest activity: Dec 10, 2014
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.