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Cisco Bug: CSCuq69197 - Dialing issue with select button from corporate directory - 6945

Last Modified

Nov 27, 2020

Products (11)

  • Cisco SIP IP Phone Software
  • Cisco Unified SIP Phone 3905
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 6941
  • Cisco Unified IP Phone 6961
  • Cisco Unified IP Phone 8961
  • Cisco Unified IP Phone 8945
  • Cisco Unified IP Phone 8941
  • Cisco Unified IP Phone 9971
  • Cisco Unified IP Phone 6945
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Known Affected Releases


Description (partial)

When you search a number through corporate directory and hit select button,it tries dialing the number. If the  number is without '+'(Ex: 1234), the call going through normally. If the number include with '+'(Ex: +1234) its keep increasing the last digit of the number like +123444444444444 and try dialing and getting fast busy tone.

Cisco 6945 phone model with SCCP6945.9-4-1-3, if try to dial a number including with + (EX: +12343) from 

Corporate directory
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