Cisco Bug: CSCuq66657 - Router crashes when out of memory due to runaway CTSG record growth
Jul 13, 2018
- Cisco Unified Contact Center Enterprise
Known Affected Releases
10.0(1) 10.5(1) 8.5(1) 9.0(1)
Symptom: Router crashes on memory growth exceeding available 2GB memory space due to Call Type Skill Group records exceeding supported limit of 30,000 (See the Unified CCE Design Guide's System Requirements and Constraints chapter). Conditions: For every unique Call Type Skill Group pairing, the router will create a historical data record to populate statistics. When creating call routing scripts, it is possible to create valid scripts that may result in customers exceeding the Call Type Skill Group record limit in runtime.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.
Bug Details Include
- Full Description (including symptoms, conditions and workarounds)
- Known Fixed Releases
- Related Community Discussions
- Number of Related Support Cases