Preview Tool

Cisco Bug: CSCuq65326 - Phone reset during actions on menu

Last Modified

Mar 05, 2018

Products (1)

  • Cisco Unified IP Phones 9900 Series

Known Affected Releases


Description (partial)

A 9971 phone resets during actions on the main menu.

1. Power on a 9971 phone without Ethernet connection. The phone starts up and connects to the WIFI network.
2. Before the phone registers, open the phone menu, go to Administor Settings -> Network Setup -> Wireless Setup, then press the Down key twice. After the first press, the highlighted bar goes down. But After the second press, the highlighted bar doesn't move. A few seconds later, the phone resets.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.