Cisco Bug: CSCuq65326 - Phone reset during actions on menu
Feb 01, 2017
- Cisco Unified IP Phones 9900 Series
Known Affected Releases
Symptom: A 9971 phone resets during actions on the main menu. Conditions: 1. Power on a 9971 phone without Ethernet connection. The phone starts up and connects to the WIFI network. 2. Before the phone registers, open the phone menu, go to Administor Settings -> Network Setup -> Wireless Setup, then press the Down key twice. After the first press, the highlighted bar goes down. But After the second press, the highlighted bar doesn't move. A few seconds later, the phone resets.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.
Bug Details Include
- Full Description (including symptoms, conditions and workarounds)
- Known Fixed Releases
- Related Community Discussions
- Number of Related Support Cases