Symptom:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/8x/user_mac/guide/8xcucmacx/8xcucmac100.html

*******Same for Version 9 and 10 docs*********

"Importing Cisco Unified Communications Manager Users to Create Cisco Unity Connection 8.x Users (Cisco Unified Communications Manager Version 5.x and Later)

When user accounts are created this way, Connection takes the user Alias, Extension, First Name, and Last Name from Cisco Unified CM, and fills in the remaining information from the user template that you specify. Data from the fields that are taken from Cisco Unified CM cannot be modified by using Connection Administration."

This statement says Unity Connection takes only 4 fields - Alias, Extension, First Name, and Last Name from Cisco Unified CM. This is incorrect. Information in all fields of the End User table in CUCM are imported.

This needs to be modified to something like:
When user accounts are created this way, Connection takes the user Alias, Extension, First Name, Last Name and other available data from the End User table of Cisco Unified CM, and fills in the remaining information....

Conditions:
Document update