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Cisco Bug: CSCuq64309 - CCX agent login fails when dual stack is enabled for phones.

Last Modified

Mar 06, 2018

Products (7)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.0(1)
  • Cisco Unified Contact Center Express 11.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 11.0(1)
  • Cisco Unified Contact Center Express 10.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 10.6(1)
  • Cisco Unified Contact Center Express 10.6(1)

Known Affected Releases

10.0(1)SU1 10.6(1)

Description (partial)

Symptom:
CCX agent login fails with the error " You cannot log in because your phone is IPv6 enabled." 
when the environment supports dual stack (Ipv4/Ipv6) e.g from CUCM 10.5.1/10.5.2 onwards.

UCCX does not clear the JTAPI addressing mode.

By default Jtapi sends device capability with addressing Mode2.

Conditions:
UCCX 10.x and the latest CUCM > 10.5 i.e. 10.5.2 or 11.0 which supports dual stack

Related Community Discussions

Cisco Finesse Generic Error Code
Dear,   We have a contact center 10.5 running with a customer with a master & slave server. We are receiving a weird error while logging people into the finesse web application to take calls. So when they attempt a login; They get the following error: Generic Error Occured: Generic error, I have gone through some of the logs on the contact center. Log file collect on "Cisco Finesse" and found some lines that were interesting: 0000017617: 10.26.41.6: Dec 10 2014 09:16:44.687 +0100: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: ...
Latest activity: Mar 09, 2018
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