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Cisco Bug: CSCuq63775 - Remote silent monitoring not working

Last Modified

Aug 05, 2018

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 9.0(2)
  • Cisco Unified Contact Center Express 9.0(2)

Known Affected Releases

9.0(2)SU1

Description (partial)

Symptom:
Remote monitoring fails. When a caller/supervisor is prompted for agent id and pin this error is returned "Sorry you have entered an invalid extension, CSQ, or user ID"

Conditions:
The customer is unable to perform remote monitoring when the agent extension is more than 10 characters long.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Known Fixed Releases
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