Preview Tool

Cisco Bug: CSCuq63068 - CCX: Finesse Direct Preview shows wrong Call Control icon during preview

Last Modified

Dec 08, 2014

Products (1)

  • Cisco Finesse

Known Affected Releases

10.5(1) 10.6(1) 11.0(1)

Description (partial)

The call control icon on the call row is incorrect and is displaying the "Talking" icon instead of the "Previewing" icon on the Finesse Agent Desktop.

Agent is previewing a Direct Preview Outbound Dialer call on Finesse Agent Desktop in a Unified CCX deployment.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.