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Cisco Bug: CSCuq61520 - CAD does not display text for Reason Code in Work Not Ready

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Agent Desktop

Known Affected Releases

9.0(3)ES1

Description (partial)

Symptom:
Supervisor does not see Reason code with text while agent is in Work Not Ready state.

Conditions:
Reason code with text (during Work Not Ready) was working with CAD 7.5.10 but never worked after CAD was upgraded to 9.0.3.
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