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Cisco Bug: CSCuq61371 - UCCX: Stuck contact cause NumberFormatException in Midnight Stats Reset

Last Modified

Sep 12, 2019

Products (5)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.0(1)
  • Cisco Unified Contact Center Express 10.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.0(1) 10.0(1)SU1 10.5(1)

Description (partial)

Symptom:
Real Time Reporting and CSD stats are not cleared at Midnight
you will see that the CSQ  Cisco Unified Contact Center Express Stats in Real Time Reporting will display data for multiple days.
This may also be seen in Cisco Supervisor Desktop CSQ - Summary

Unified CCX Engine logs show:
NumberFormatException: For input string:

Conditions:
turn on ICD_RTDM debugging to Debugging1 and XDEbugging1 in the UCCX Engine trace configuration.

after a midnight routine fails to clear stats collect the UCCX Engine(MIVR) logs for the 23:30:00 to 00:30:00

check the logs for:
%MIVR-EXECUTOR_MGR-4-EXCEPTION:java.lang.NumberFormatException: For input string:

Related Community Discussions

How to reset the logs Call on Cisco Supervisor Desktop
Hello everybody!! My question is: How often these counters total calls , you paid , withdrawals processed are reset ? , How to reset the logs Call? Thank you and regards!!
Latest activity: Dec 18, 2015
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