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Cisco Bug: CSCuq61332 - 78xx shows XML error when open App menu and ext services unavailable

Last Modified

Mar 16, 2015

Products (4)

  • Cisco IP Phone 7800 Series
  • Cisco IP Phone 7841
  • Cisco IP Phone 7821
  • Cisco IP Phone 7861

Known Affected Releases

10.1(1)SR1

Description (partial)

Symptom:
78xx phone receives "XML Error [4]: Parse Error" on the phone screen when pressing Applications button

Conditions:
78xx IP phone running 10-1-1SR1-4 or older with external services provisioned and these services are unable to be reached
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Known Fixed Releases
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