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Cisco Bug: CSCuq60148 - Unable to join meetings from Chrome 32 or later

Last Modified

May 01, 2015

Products (1)

  • Cisco WebEx Meetings Server

Known Affected Releases

1.1.1.9 1.5.1.411 2.0.1.422

Description (partial)

Symptom:
When a user tries to join a meeting from Chrome version 32 or later, he can't join it.

When the first time joining a meeting, chrome requests to install WebEX Meetings Plug-in.
Then although the plug-in has been installed, the meeting doesn't start because npatgpc.dll isn't installed into C:\Program Files\Google\Chrome\Application\Plugins.

In this condition he can't join any meetings from Chrome.

Conditions:
It happens if he has never join a meeting from Chrome version 31 or earlier.

It doesn't happen if he has joined a meeting from Chrome version 31 or earlier because the dll is installed in the directory.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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