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Cisco Bug: CSCuq58980 - CUIC: defaultUserGroup Passed In User API Is Overwritten

Last Modified

Mar 21, 2019

Products (1)

  • Cisco Unified Intelligence Center

Known Affected Releases

10.0(1) 10.5(1) 10.6(1)

Description (partial)

In a Unified Contact Center Express (UCCX) co-resident Cisco Unified Intelligence Center (CUIC), users assigned to custom groups that are subgroups of 'AllUsers' are reset to being members of 'AllUsers' each night during the periodic UCCX - CUIC synchronization or when modifications are made to the Historical Reporting Users from AppAdmin.

Custom subgroups of 'AllUsers' assigned to reporting users will be overwritten by the UCCX - CUIC user synchronization process even though UCCX passes the custom group in the defaultUserGroup tag of the cuicUserBean API. CUIC does not honor the value passed in the defaultUserGroup tag of the cuciUserBean API call.
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