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Cisco Bug: CSCuq57042 - Wrong reason code after 2nd internal call when wrap-up enabled.

Last Modified

Mar 16, 2017

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

9.0(4)

Description (partial)

Symptom:
If the wrap-up time expired before the 2nd internal call the PIM would carry the same reason code without reset.

Conditions:
Wrap-up time is set to a high value.
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