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Cisco Bug: CSCuq55697 - QRT: returns '???' displayed when QRT is not configured

Last Modified

Jul 17, 2018

Products (29)

  • Cisco IP Phone 8800 Series
  • Cisco IP Phone 7841
  • Cisco Unified IP Phone 7962G
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 7945G
  • Cisco IP Phone 8851
  • Cisco Unified IP Phone 6941
  • Cisco Unified IP Phone 7911G
  • Cisco Unified IP Phone 6961
  • Cisco Unified IP Phone 7941G
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Known Affected Releases

10.2(1)

Description (partial)

Symptom:
The phone returns '???' message when QRT is not configured

Conditions:
88xx phone with QRT softkey added
CEF or CTI Manager service is not running or deactivated
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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