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Cisco Bug: CSCuq55657 - SCH Case Management Permissions Notification - 1108894174/631435455

Last Modified

May 25, 2020

Products (1)

  • Network Level Service

Known Affected Releases


Description (partial)

SCH Case Management Permissions Notification - 1108894174/631435455

CCOID: 'associaSR' (Steven Rodriguez) received an email that he do not have case management permission on 5 devices (1 ASA and 4 UCS devices).

•	Above scenario is true only for ASA device.
•	But, for UCS devices this is not true.  CCOID: 'associaSR' is the SR Contact Person and he should NOT have received email on these devices.
•	From DB, we see that the User_objid and the SR_Contact_User_objid are different.  Could this be the problem?
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