Preview Tool

Cisco Bug: CSCuq53503 - ASDM 7.3.1 loading process gets stuck at 15% or 17%

Last Modified

Nov 27, 2020

Products (1)

  • Cisco Adaptive Security Device Manager

Known Affected Releases


Description (partial)

With an ASA running version 9.3.1 with ASDM version 7.3.1, the ASDM session gets stuck at 17% with the message - Discovering Device Version

HTTP debugs on the ASA would show the process stuck at retrieving information like - show proc from the ASA or HTTP: file not found: disk0:/dap.xml

The issue is seen where the interface is not named but the interface has some OSPF configuration.
From ASDM users can not create the OSPF confguration for unnamed interfaces. But ASA CLI doesnt check the condiftion.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.