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Cisco Bug: CSCuq52764 - Cannot modify EM profile when using 99xx device type

Last Modified

Jul 27, 2017

Products (1)

  • Cisco Hosted Collaboration Solution (HCS)

Known Affected Releases


Description (partial)

The following error message is displayed when attempting to modify an EM device profile for a subscriber that has been added using the 99xx device type.
Other devices which do not support the softkey template may also be affected.

The following error message is displayed:

Softkey template support has been disabled for phonetype

See symptoms.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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