Guest

Preview Tool

Cisco Bug: CSCuq52151 - PDF file causes stellent to restart

Last Modified

Sep 05, 2018

Products (1)

  • Cisco Email Security Appliance

Known Affected Releases

7.6.3-019

Description (partial)

setting RNE Type to ignore as it's unclear if this should be published to customers in Bug Toolkit. Only a particular pdf attachment type affected, the scanning errors can't be associated to all PDF documents.

Symptom:
Encountering scanning timeouts of the content scanning engine in the mail_logs:

Thu Aug 21 09:41:36 2014 Info: MID 123 attachment 'Attestation=20Scolaire=202014-2015.pdf'
Thu Aug 21 09:42:13 2014 Warning: MID 463: scanning error (name='Attestation=20Scolaire=202014-2015.pdf', type=document/pdf): request timeout

Conditions:
Running AsyncOS version of 7.x branch
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.